App support
Signal Grade: Masters
Support for the Signal Grade: Masters app for iPhone and iPad, provided by JaySoft.
Contact
For questions about subscriptions, restoring purchases or errors, email us.
Please include your device model, iOS or iPadOS version, app version, what happened and, if possible, a screenshot.
Email supportSubscription
Signal Grade Pro is an auto-renewable yearly subscription billed through your Apple Account.
To cancel, open the app’s Settings tab → Manage subscription, or your device’s Settings → your Apple Account → Subscriptions → Signal Grade Pro. Cancel at least 24 hours before the current period ends to stop the next renewal.
Restoring purchases
On a new device or after reinstalling, sign in with the same Apple Account and tap Restore purchases in the app’s Settings tab or on the subscription screen.
If Pro content doesn’t appear right after subscribing, stay online and pull down on the Analysis screen or tap Refresh analysis. If it still doesn’t appear, tap Restore purchases.
Errors
If nothing loads, check your internet connection and pull down on the Analysis screen to refresh. The last results you received stay visible offline.
If the problem continues, email us with the details above.